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Keywords: efax, efax review, efax reviews, efax comparison
This service is horrendous... I signed up in november for the 'free' month and ever was billed, and when a charge showed up on my card it was for an ENTIRE YEAR 129.95 and of course at the time I did not have that in my account. After calling to cancel and get a refund, which after 3 day, what I would think would be a normal time period for processing an electronic transaction, I was told it could take up to 30 days to get this refund!! That is absurd.
Anyone else had this problem?
I have efax plus and for several months I have been receiving faxes that repeat the first page of the fax several times and the subsequent pages are not received. As an example my client sent me a 2 page fax. I received a 3 page fax but all 3 pages are the same. They are all repeats of the same (1st) page. The client's fax machine says the transmission failed. The client tries again, sometimes 3 or 4 times and then it finally works and I get both pages. Meanwhile I've recieved up to 9 extra repeated fax pages. I had and extra $50 in charges because of this issue.
I've contacted efax via phone and email regarding this problem. The phone rep said they would troubleshoot my account and email me. It's hard to beleive, but I have not heard back from them. Imagine that.
Don't use efax.com! Free trial is not free!
The first and only time I heard of Efax Service Plus was when my credit card statement had a charge £82.50. I have never heard of Efax Service Plus and have never used them. I have taken this up with my bank's fraud dept.
Efax.com is not a good service.
Not only did it not send it my faxes, they were trying to bill me for the free trial which was nearly impossible to cancel. The call center is clearly not in the U.S. and the help sections often did not work. They have loads of work to do before they could ever be a usable service.
I wish I had read this forum prior to signing up for the "free trial."
This servioe is beyond terrible. A work client required that I subscribe. I never used the service successfully to receive or send a fax. In every case, there was some techno glitch with the end result being a request to "just pdf or scan what you have, and email it to me."
At least weekly I got junk emails from efax extolling their virtues. I never saw any.
My attempts to unsubscribe took predictable turns. To her credit, Amy R was polite, but typical corporate tool material. When I complained about their junk mail, she told me to report it to the company, as they took the issue of junk faxes very seriously. When I told her that her company originated virtualyl all of them, she was silent.
When I asked to be unsubscribed, she offered a refund. When I asked for confirmation she said that I could continue to use the service free of charge for the next two months. In the event that I was still unhappy, I could contact them again, and ask to unsubscribe then (implying but not stating that I would again be billed after my two free months had passed).
When I asked to unsubscribe despite that offer, they upped the ante with an offer of up to 100 free faxes this month. Whippee!
They are terrible. Stay away. Invest in a scanner, and send email attachments insetad..
Don't even think of using EFax for any serious business use unless you want to turn off your Spam filters and be inundated by Spam. I had a free efax number that I used infrequently - maybe two faxes a month. Then one day I discover the number is no longer in use. I contacted efax and received this reply.
Thank you for contacting eFax Customer Support.
Your account has been suspended due to our inability to send sanctioned 3rd party advertisements to the contact e-mail address provided for your account.
eFax uses 3rd party advertisements to support eFax Free accounts.
After suffering through EFax's regime (that is, their arbitrary charges, etc.) for over a year, I attempted to cancel. Beware trying to cancel, & if you go w/this service, believe me, you will want to cancel! First, just try to find info on cancelling on their website...I dare you! Then, their "customer service" number is long-distance, you never get to a real person, & if you're trying to cancel, you'll be informed via tape recording that you have to do this via "chat" session online. I saved the session & am posting it below. Please note that I spent 27 minutes in this "chat" session, only to have "Luke D" refuse to confirm my cancellation. You can judge EFAX "customer service" for yourself!
Me: I would like to cancel my service.
Luke D.: Welcome to j2 Global online support. I am Luke, your Online Live Support Representative. How are you doing today?
Me: Please cancel my service
Luke D.: I'm sorry to hear that you wish to cancel. May I please have your fax number and PIN associated with your account?
Luke D.: Thank you for the information. Please give me a moment while I quickly check your account.
Me: hello? could I please have a confirmation number?
Luke D.: In the meanwhile, may I ask why you are canceling your fax account?
Me: I've been doing this for 25 minutes. Could I please have a cancellation #?
Luke D.: As a good will gesture to continue our association I will offer you an additional gift balance of $10.00 which will enable to send up to 100 additional fax pages free of cost within US. Would you like me to update your account with this offer?
Me: I would like my account cancelled. Please give me a cancellation #.
Me: What is the cancellation #?
Luke D.: Thank you for contacting j2 Global's online support, I hope you found our session helpful.
Good bye and have a nice day!
I currently have efax. The service has worked reasonably well. The price is high as a dial up ISP connection per month, (12.95). Customer service is poor. I will be disconnecting service as soon as I find a replacment provider.
[B]Are there any class action law suite against EFax & J2 . If so please contact me.
If you would like to pursue a class action law suite against EFax & J2, Please let me know also.
I have had numerous criminal actions from EFax.com.
If you would like to pursue a class action law suite against EFax & J2, Please let me know also.
I have had numerous criminal actions from EFax.com.
The company I just started with uses the paid version of eFax with local numbers.
We have been faxing our existing customer base with some specials and seeded my eFax number.
every fax I have received on my eFax has been distorted and unreadable, I have tried testing it from other sources and fax machine, but 9 time out of 10 it is destorted and unreadable.
It seems to be more destorted when sent from a digital fax service.
Any one else have these problems and maybe a SOLUTION
Thanks in advance
I signed up with eFax two weeks ago and have already cancelled my account. Last week I sent 93 faxes at a cost of $27.00 and received the following e-mail:
We have recently noticed an unusual increase in fee-based usage activity on your eFax account. In response to the growth of credit card fraud on the Internet, we have instituted fraud controls in an effort to protect ourselves and our customers.
We have temporarily suspended your ability to take advantage of eFax services that incur fees until we can verify that the credit card associated with your account, and the recent usage charges to your credit card, are valid. This may affect your ability to send and receive faxes using your eFax account.
To unsuspend your account, please send us a copy of your most recent credit card statement showing the name and billing address associated with your credit card account. Please note your eFax number on the documents that you send in. Once the information is verified, your account will be unsuspended and you will be able to take advantage of our usage-based services again.
You may fax the documents to 1-310-943-1442 or mail them to:
eFax Credit Department
6922 Hollywood Boulevard, Suite 500
Hollywood CA 90028
We apologize for any inconvenience this may cause, and we hope you understand that we put these controls in place for your protection.
Thank you for your attention to this matter.
eFax.com Credit Department
Online Help: http://www.efax.com/help
Tel: +1 (323) 817-3205
When I inquired what the nature of the concern was I could not get an answer - only that I should fax in a copy of my credit card statement. I advised them that I was billing this to a corporate credit card and did not have access to statements. eFax then advised me to fax them a copy of my credit card, front and back. There's a real sensible recommendation! I decided to cut my losses and immediately cancelled. This is a company everyone must stay away from.
Now I know why suddently I'm not getting as many junk faxes. I'll paste a brief article below that should clarify things for you too.
FCC Adopts Rules to Curb Unwanted Faxes
From Bloomberg News
April 6, 2006
The Federal Communications Commission adopted rules aimed at curbing unwanted faxes by letting recipients block them, implementing a law passed in July.
The rules require senders of advertisements to obtain fax numbers directly from recipients or make sure that the recipients have agreed to make their numbers available for public distribution.
The rules also require fax senders to tell recipients how to stop future advertisements.
I tried the Free service and cancelled it. I still get spammed by them. Here is the beginning of the spam I just got from them...
Date: 9 August 2006 14:31:26 GMT-07:00
Subject: Get your COMPLIMENTARY Subscription to Computer Shopper!
Get your COMPLIMENTARY one-year subscription to Computer Shopper!
Looking for a magazine that gives you the most informed buying
advice, recommended upgrades, and help with shopping for today's
latest technology? Computer Shopper provides dollar-wise deals
and every issue features direct buying deals on all kinds of
hardware, software, and more!
That's 12 full issues! Best of all there's NO PURCHASE NECESSARY
and there's NO CREDIT CARD REQUIRED to accept your subscription.
-- snip --
After trying the free service, I made the mistake of trying the paid service. I was hoping it would be better... The quality was unbelievably low. Sometimes it would take days for faxes to get through, if they got through at all. Customer service was hopeless and often rude and dismissive.
If all this was not enough you should have seen how difficult they made cancelling the paid service. It took several phone calls and finally I had to tell them that I wanted to immediately cancel and if they did not immediately cancel I would inform the credit card company and have any future charges reversed. You would think that would work and the account would cancelled. It did not. It took another 2 months to finally get these idiots to cancel the account.
I still get email spam from them on a regular basis...
I highly advice everyone to block the mail server mx3.efax.com.
efax is now charging 16.95, not 12.95
Got an email from eFax yesterday saying that they were upping my monthly charges from $12.95 to $16.95 - that is a 31% increase - without any explanation or anything - so I immediately came to this site - and after some reading decided to go with TrustFax (price and toll free number at less than half eFax's new rate) - and immediately cancelled my eFax account - both by email on their site and and responding to their price increase email-
Will keep you in touch with how they treat the cancellation-eh!
We are an annual prepaid customer. Recently, as occasionally happens, our incoming faxes exceeded our allowable monthly usage and we had extra charges. eFax disabled the account until I paid the extra charges with my personal credit card. Note:
1) They already have our money for monthly service into late 2008.
2) Their email claimed nonpayment, though due date on bill is November.
3) The charges were only a fraction of the prepaid money they ALREADY HAVE.
4) Bills have lousy detail, took 11 days to tell me what extra bill was even for!
I suggest you look elsewhere if you are considering eFax for your business. How can a business rely on a fax service that gets turned off on a whim? Who knows how many faxes they caused us to miss.
We have been with them for over 3 years, and this is the second time they have done this to us. It will be the last time, that's for sure.
I really like the Free efax service. The separate program needed is
a little hassle, but everything works very well. I had three accounts,
two for business and one for personal faxes for a while. When the
business faxes hit the quota ceiling, we decided to get a business-class
service. Unfortunately, Efax is too expensive with too many limits.
I went with SmartFax...unfortunately, Smartfax fails too often. I still
keep efax free for personal faxes...works great!
An update to this post on efax. Their Free inbound number is much less than 300 pages a month. In fact its more like 20. Additionally their paid service only give you about 160 pages inbound included with the package and NO outbound included. Efax has a great service with lots of features but they are expensive at $16.95 for their cheapest plan.
There are many other choices out there today that may or may not fit many users better than efax.
Free service worked great. Very convenient. I only used it during the free promotion, but it seems like a worthwhile service as long as you don't want to cancel your account.
But watch your credit card charges carefully and be prepared to dispute fraudulent charges, because they won't let you cancel your account. Ever.
After attempting to cancel using the web interface, I have talked to them on the phone and via their online chat tech support service. They promise to cancel your account, but next month you will see another "12 *EFAX PLUS SERVICE" once again on your credit card bill.
Any lawyers out there interested in a class action lawsuit?
Efax is not just another faxing service. You can actually send fax as well as receive fax online for free. Thanks to their free trial plan which can help anyone to try them before buy the plans. Sending fax is now no expensive job and can be done right infront of computer.
Hi, my name is Michelle and I am an apprentice at Balestriere Lanza, a trials and investigations law firm in New York. Our firm has been investigating eFax's potential misconduct for several months and would be interested in hearing more from you about your experience. Please feel free to contact me at your convenience at
Efax cancelled my free account for no reason, yet I am still getting spam faxes. How is it no one can fax me except spammers? Shame on you Efax.
I have used E-Fax for years. They used to be the only game in town but now there are options. Their prices keep going up and their service just keeps getting worse. Their tech support is in some third world country and their reps are surly and don't speak American English.
The last straw for me was when we upgraded our network to Windows 7 64 bit and discovered that they don't support 64 bit OS's and apparently have no plans to do so. How 20th century!
Unless you plan to stick with old technology forever and like to pay a lot for poor service, do NOT touch these people!
When my annual plan expires, I'm gone!
Superfax is a new generation Internet Based Online Fax Solution that provides you the flexibility to send and receive faxes directly through email.No need of fax machine/telephone line /papers/ink/access anywhere in the world.
Scammy. They make it almost impossible for you to cancel. Avoid.