Myfax by Protus IP Solutions

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Link: http://www.myfax.com, http://www.protus.com

Know more about this provider? Have experience with this provider? Then reply to this topic and share your knowledge.

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My Fax- $10mo, $10 set up fee. 1st 50 incoming pages are free, $0.10 per page thereafter. $0.10 per page for sending. Currently offering 1 month free trial.

Toll-free Service Personal, toll-free fax number (866) available for the US and Canada.
Email-based Faxes are sent to, and delivered from, your existing email account.
Global Send faxes to - and receive faxes from - any fax machine in the world.
Attachments Attach multiple documents. Supports 45 document type attachments (see list).
Unlimited Pages Fax as many pages as you like.

:angry: I just received an unsolicited SPAM fax sent from Protus IP Solutions. Obviously not a reputable company!

I've been using Myfax for about a month now. It is a reliable service, however, there are several deficencies in its technology:

1) It's not easy to have a single phone book and pick and choose who will receive a fax. You have to set up different groups for each individual person.

2) You can't design your own cover page.

3) For faxes going to more than one person, you can't use a cover page at all.

Barry, I just have my cover page in Word, and include it as the first attachment in the email when I'm faxing.

So, I attach two files - one is the cover page I want to use, the other is the document I want to fax. Since I generally add some comments on the cover page, I find this works for me.

[This post was submitted by the provider]

I just signed up for the MyFax service. So far I've only received faxes but it's worked great so far. I haven't noticed any problems.

You can have the fax emailed to up to 3 email addresses which works fine for me although I don't know why they limit it to only 3. They also allow up to 200 incoming pages a month. That should be fine for me but may not be enough for others.

Like I said above, I haven't sent any faxes using the service so I can't comment on that. The website has a neat little demo that shows the process.

You can receive the fax via email in either PDF or TIF format. Right now, I've chosen PDF. A 2 page fax (PDF) came out to be about 90KB in size

It would be nice if they allowed you to set the CSID on incoming and outgoing faxes.

The website is clean which is one of the reasons I was drawn to it. The website does have problems if you don't use Internet Explorer. I tried with Firefox and Opera and had problems trying to sign up (the page wouldn't advance past the point where it asks for address information). When I tried with Internet Explorer, it worked fine.

The $10/month price includes a toll free number which was an added perk. I got an 866 number.

There is an affiliate program and if faxbeep had an affiliate link I would have gladly used it since this is where I found out about MyFax.

Anyways, I just wanted to share my experiences so far. I wish there were more thorough reviews of the various internet faxing solutions. I hope this helps someone out.

I tried Myfax and I didn't care for the quality of the faxes. I side with Barry on the 3 issues he cited. The plugin they offer does get around a couple of those issues a bit better. I also could not send from my native application using the "print" option as I did with WinFaxPro10. Using Myfax caused me to have to make a PDF file as an attachment which did not save me time.

Newbie :blink:

MyFax has just introduced a referral program - existing customers that refer new subscribers will earn 1 month of free service.

Program details are here:

MyFax Referral Program

A MyFax subscription lets you receive 200 pages per month, and send 100 pages per month. The monthly subscription price is $10, and extra pages are $0.10 each.

There is currently a 'first month free' promotion, and Canadian pricing is also available.

Conflicting information in previous posts is dated, and now incorrect. Full current pricing information is at MyFax Internet Fax Service Pricing

MyFax

My clunky fax machine finally died and so i decided to try these services. I had an efax account (free) but needed something reliable for business.

MyFax seems good - cheaper than efax, some nicer things like pdf and online access. Haven't had any need to try support, so can't say.

FYI for others investigating fax services--- the mixed reviews here prompted concern, but I checked out the myfax site. Turns out, they've got a wonderful test drive: enter your email addy and receive an immediate test fax. http://www.myfax.com/test_drive.asp

That's a level of intelligence seldom seen on commercial websites. Given BillyBandit's statements above, plus the fine test drive, the only reasons I have not yet signed up:

(1) I can't see the number which would be assigned.
(2) I have no clue what would appear as the ID info atop outgoing faxes.
(3) Concern re spam re above commentary
(4) Ease of use re phone book as noted above.

Could someone respond to these specific concerns? :(

TIA!

It isn't clear how pricing is done for international faxes - you can send 100 pages a month - but how does international figure in this?

I'd like to integrate into it and offer something for my blog users/friends - but being based in Italy almost all the faxes will be sent to destinations in Europe.

Dasher

I just signed up with Protus after having many bad experiences with Clickfax and so far protus has been a god send, they have 24 hour customer service, their pricing is great and I think if you sign up now they are waving the setup fee! They have been very helpfull with any problems I have had and always fast with a responce. So far so good. If I have any problems I will sure let you know.

MyFax charges $0.10 per page for faxes within the US, as well as to 30 other major destinations, including UK, France, Italy, Germany, China...

100 free outbound pages are included in the monthly subscription price, but these can only be used within North America.

200 free inbound pages are also included in the monthly price.

MyFax

I have had a great experience using MyFax. I have been using it for a few months now and have had no problems whatsoever. I have sent faxes to offices that my company works with, and use the fax system as part of my automated website. Most people do not realize the power of MyFax. I have created a php script on my website that allows me to send a fax from my own website using my myfax account. I would recomend this service over having a noisy expensive fax machine any day. Plus it sure beats paying Kinkos $2.00 everytime you need to send a fax. As far as the cover sheet thing goes just add it to a document and attach the document. People make things more complicated then the system was intended. I have great results using MyFax and am pleased to be a customer. If you would like to see how I am using myfax on my website check out http://www.taxigrab.com/ where the taxi companies recieve reservations via fax. Without myfax my system would simply not work.

I am using MYFAX for a few months now and I am very pleased with the service.
It saved me money because I use to have a telephone line to operate a fax machine.Now I dont need it anymore.And I used it recently to broadcast faxes to my customers to notify them of my new address.
Gilles Labonte
Flexiseel Canada

I am a subcontractor in home health. I picked internet fax for a few reasons: I have no home phone line (only a cell phone); I need to send and receive reports, notes, etc. quickly; I need to send confidential information securely.

I picked MyFax because it was cheap with no longterm commitment, it gave me my own toll free fax number, and it uses a secure connection.

Here are a few glitches I've noticed and what I've done to work around them: You can't fax scanned .pdf files (I convert them to .TIFF by resaving them in Acrobat); you can't use Mozilla Firefox as your browser (I use Internet Explorer); Adobe Acrobat 7.0 files don't fax (save them as 6.0).

The MyFax.com website didn't answer all of the questions I had, but someone in customer service answered the phone immediately when I called, and the person I spoke to answered my questions thoroughly, quickly, and knowledgeably.

I would recommend MyFax for small businesses who don't fax a lot but still want a personal fax number and secure exchange of information.

MyFax Eliminates Setup Fees

Effective immediately, all setup fees have been eliminated in MyFax.

Pricing summary:

$10 / month - includes 200 received and 100 sent pages. Toll free numbers at no extra cost. Any extra pages are just $0.10 per page.

No hidden fees.

Heather wrote:
I am a subcontractor in home health. I picked internet fax for a few reasons: I have no home phone line (only a cell phone); I need to send and receive reports, notes, etc. quickly; I need to send confidential information securely.

I picked MyFax because it was cheap with no longterm commitment, it gave me my own toll free fax number, and it uses a secure connection.

Here are a few glitches I've noticed and what I've done to work around them: You can't fax scanned .pdf files (I convert them to .TIFF by resaving them in Acrobat); you can't use Mozilla Firefox as your browser (I use Internet Explorer); Adobe Acrobat 7.0 files don't fax (save them as 6.0).

The MyFax.com website didn't answer all of the questions I had, but someone in customer service answered the phone immediately when I called, and the person I spoke to answered my questions thoroughly, quickly, and knowledgeably.

I would recommend MyFax for small businesses who don't fax a lot but still want a personal fax number and secure exchange of information.


I was going to subscribe to myfax, but after reading your posting now I have serious doubts! How come they don't support PDF files? WHat kind of attachments do they support? I also wonder what would be their rate to send a fax to Japan?

Their website provides almost no information on these details. I wonder whether they will stay in this business for long! :blink:

If I can clarify...

First, we do (of course) support PDF files for faxing, and we deliver faxes as PDF (Version 6). That means that you don't need any software to view the documents?

Faxing Japan - it's just $0.10 per page. In fact, you can fax to most major countries (UK, Europe, Japan, China....) for just $0.10 per page. That's considerably cheaper than you'll find elsewhere!

If I could yell and scream from the rooftops, I would tell EVERYONE how pleased I am with the MyFax service! As a Realtor, it is imperative that I receive faxes with minimal distortion. MyFax provides me with that as WELL as the ability to receive faxes wherever I am able to get my e-mail.

I was on vacation last week in Tampa and there was no fax machine in the house. I had three important documents I need to receive and your service allowed me to get them and take care of the issues that needed to be addressed.

I have told several Realtors about MyFax and they told me they are definitely signing up! Keep up the good work…your product is OUTSTANDING!

K. Sullivan
Foster Realtors

MyFax has been a lifesaver - I was on vacation and found it great to get documents faxed to me. I could just pick them up on the web.

I had signed up because I didn't fax enough to use a dedicated fax line in my office. This has been a great plus.

:o
I just had the trial fax sent to my hotmail account. Wondered what was taking so long to recieve, and noticed it was sent directly to my junk mail folder! How many of MY faxes that I will send will end up in the reciever's junk mail folder?
I'll continue to look around....

If you are still using hotmail, do you think you are tech savy enough to use email fax? You need Gmail. Go to needgmail.com no more junk mail problems.

Jennifer

I live in Puerto Rico and I just installed Myfax. I was successfull sending faxes but when I asked that person to send me a fax, he told me it was busy. Can someone tell me if I can or can't receive faxes within Puerto Rico using Myfax?

Chef

hey, i was about to subscribe to myfax today but when i tried to use the live chat feature no one responded. also, i see nobody from myfax has replied to the last few posts here. is there anything we should all know about? anyone aware of any problems surrounding myfax?

great site this one, i did find a lot of useful info while shopping for an ifax service. many thanks to all!

also, what is this supposed to mean (it's in their 'terms and conditions')?

"You further understand and agree that Protus may from time to time need to change the Protus Number assigned to you (whether due to an area code split or any other reason whether outside or within Protus' control). You agree that Protus will not be liable for damages (including consequential or special damages) arising out of any such change in the Protus Number assigned to you, and you hereby waive any claims with respect to any such change, whether based on contractual, tort or other grounds, even if Protus has been advised of the possibility of damages."

If the assigned number is to be used by small businesses, what sort of insanity is this?

I had myfax for about 2-3 months. One thing about myfax is that I could not send a fax at all. So I was overpaying. Talked with customer service to no avail. But they still billed me to the tune of $10.00 a month even though I could use half of the program. However, I had a toll free number and could use a multitude of formats.

Hi svet!

Regarding your first post...

It is possible that a MyFax Representative was unable to respond to your web chat request in a timely manner, so we certainly apologize. Actually, we’ve just extended our web chat hours! So feel free to stop by www.myfax.com, or call us with your questions.

MyFax
www.myfax.com

Hi again svet,

This condition refers primarily to extraordinary circumstances, such as an area code change – something that’s beyond our control, unfortunately. Rest assured, MyFax has never changed a customer’s assigned fax number! Please feel free to contact us if you have any further questions. We'd be happy to help.

MyFax
www.myfax.com

Myfax was recomended to me by a friend - I'm a trucker an dhave been using fax machines at truck stops, etc. to fax dispatchers / customs. MyFax saves me a lot of money compared to the $3 per page I was paying before.

InvestigatingAtty wrote:
FYI for others investigating fax services--- the mixed reviews here prompted concern, but I checked out the myfax site. Turns out, they've got a wonderful test drive: enter your email addy and receive an immediate test fax. http://www.myfax.com/test_drive.asp

That's a level of intelligence seldom seen on commercial websites. Given BillyBandit's statements above, plus the fine test drive, the only reasons I have not yet signed up:

(1) I can't see the number which would be assigned.
(2) I have no clue what would appear as the ID info atop outgoing faxes.
(3) Concern re spam re above commentary
(4) Ease of use re phone book as noted above.

Could someone respond to these specific concerns? :(

TIA!


tried to get fax from the test fax 3 times - didn't work

Thanks for your comments about the test drive feature. We've found that the best way to explain the service is to show it in action, and are glad you agree.

You have control over the fax header. It includes standard information like the date and page numbers, but you control the 'from text' in the header.

We don't share the email addresses, or fax numbers of our customers with anyone, ever. (See our privacy policy). We don't send faxes as part of our marketing programs, ever.

Your comments about the address book, and selecting the fax number, have been passed to our development team. We typically provide 2-3 major upgrades each year (at no charge, of course). Currently, the fax number is assigned as part of the registration process, and not chosen in advance.

MyFax
www.myfax.com

We've been using MyFax for about a year now and have found it to be excellent. Like all web-based fax services, we can receive faxes while out of the office (using a laptop or Kinko's) - and we routinely route faxes to my wife's two assistants, a real nice feature. We did have a bit of trouble with the user console not working a coupla weeks ago, but it was fixed the next day -

The only complaint I have is that every month when I look at my American Express bill, I get all upset, wondering, "who the heck is this Protus outfit, and what are they charging my card for?" :-)

Ok first off, I have looked at a bunch of these web fax services and looked for some very specific services:
- TIFF support
- Custom Cover Page
- Reasonable Cost
- Multiple Email Notification
- Easy Interface

Myfax provides all this and I am looking forward to using the service but so far I have to say the support is horrible. The put all over their website that they have 24/7 support but no one ever answers the phone and no one ever connects to the web chat sessions. I have sent an email tonight and have requested a call but so far nothing. I guess having all the feature is a huge plus but not offering the support to help your users use them is not good follow through. I seems people that work for the company post here so hopefully they can address this issue after reading this post. If they got support working, this service would be unbeatable.

Hoping for the best!
K

Sometimes I wish I had patience. Although I am not convinced that their webchat and phone support is available 24/7 the email support more than made up for the short comings. I sent an email last night at 10:00PM, had a reply by midnight and the problem resolved by 9:30AM. The main delay was me going to sleep and not being able to look at the issue until after 9:00 this morning. The techs solved the issue quickly and got me up and running with my custom cover page.

Great service Myfax!!

Just wanted to let everyone know the end of the story.

Thanks!
K

Kintoro, thanks for your kind words about the support team. We do indeed offer free 24 hour support for MyFax (by real people) and get a lot of positive feedback for doing so. Of course, the overnight team is smaller than during the delay, and some calls/chats might get missed, but we do respond quickly to emails and messages.

And thanks for choosing MyFax. The customized cover page is a new popular feature that gives lots of flexibility.

MyFax introduces Internet Fax Services for Corporate Users

In response to increasing demand from our users, the MyFax service has been expanded to better meet the needs of corporate users with on-line administration tools and web reporting. An excerpt from the press release is below, and full information can be found here MyFax Online Fax for Corporate Users

(Excerpt from press release follows)

MyFax for corporations is an extension of the company’s extremely popular MyFax service for consumers, home offices, and small business offices. The corporate version is designed to meet the needs of businesses in the financial, insurance, healthcare, real estate, and government sectors with large user deployments that send and receive thousands of faxes each month. Businesses can send, receive, store or forward faxes securely without fax machines, dedicated fax / phone lines, long distance phone charges or fax modems. Subscribers can access their fax communications from anywhere, at any time, the same way they access their e-mail.

With no hardware or software to install, business capital expenditures are reduced, with a savings of 85% on upfront costs and 34% on ongoing monthly costs versus a conventional fax server. MyFax provides on-demand capacity and scalability, enabling organizations to process high fax volume requirements at anytime of the day, with no need to provision extra lines for peak delivery periods.

People have some great things to say about MyFax, but there's some really bad press out there about their parent company Protus IP.

http://www.junkfax.org/index.html

This site says that along with fax.com and Vision Labs, that Protus is one of the largest offenders for sending unsolicited junk faxes.

Not really someone that I want to give my contact info to.

Has anyone with a MyFax account found that they get a lot of junk faxes or have gotten more spam or junk mail since signing up?

thanks
Gary

To you fax providers like MyFax, it would behoove you to more clearly mention your fees in that you provide up to 100 outbound pages free with the subscription and then charge $0.10 per page AFTER you exceed that amount. That's a big reason I didn't sign up on the eFax website. Their website didn't clearly state how many (if any) outbound faxes the monthly subscription covered and whether it covered international or not. I looked for info on outbound costs, didn't find them, and called the 800 number. After sitting on hold for a while I moved on...lost customer. I imagine there are many more like me.

Have been using since 08/04 with no problems .. don't use much anymore cause i hooked up a fax to my primary phone, but still use for other purposes so my home fax wont get overrun with junk.

Has been ok by me !

If you already had a fax machine you should go buy winfax. Hook up your modem to your phone line and keep whatever outgoing faxing phone service you have. Then go to packetel.com or pfax and get unlimited incoming faxes for 3.95 a month. Set your winfax to put your unlimited incoming fax # at the top of the pages or on the cover pages you send. Therefore people think thats your fax number. When you get your email faxes from packetel you can easily attach them in winfax.

[Unsubstantiated accusations deleted by Admin]

[Unsubstantiated accusations deleted by Admin]

Here is a link to what " Leagl Crusader & Abused by Protus IP Solutions" are talking about ?

http://www.junkfax.org/fax/broadcasters/protus/Protus.htm

I would hate to think myself and my contacts would be attacked this way ?
I have had this problem in the past, Paper wasted, Ink wasted too. My TRUE faxes couldnt come thru because the Machine was out of Paper or ink ? When I refilled the Paper and Ink MORE junkfaxes came through.

The people @ Junkfax.org have been of great assistance.

Maybe I'll look around a bit more for a FAX service.

It’s easy to make false postings here, and even to initiate nuisance suits that keep some lawyers busy. Fax spam is a genuine concern – nobody wants to receive unsolicited faxes. I've copied here a recent posting from the MyFax blog.

MyFax and Your Privacy - No Spam!

We’re frequently asked about whether we ever disclose your fax number. (The concern, of course, is about becoming a recipient of unsolicited faxes.)

Our answer is very simple - no!

· We don’t disclose your fax number.

· We don't send you faxes.

· We don’t disclose your email address.

· We don’t allow advertisers to email you.

Our business relies on happy customers, and so we maintain a very strict privacy policy

Unsolicited faxes might still reach some of our customers – mainly when an unscrupulous advertiser has identified a block of numbers that are faxes. We’ll help you switch to a new number – at no charge – if this happens to you.

While this is a strong statement against MyFax being a spam abuser, the fact remains that they're owned by Proteus IP, a known transmitter of junk faxes.

It seems like the MyFax pushers on this board keep beating around the bush on this point.

As a Canadian-based company, it'll be interesting to see if the lawsuits against them are successful.

how much is it per page if I go over the allowed pages per month?

The "demo" is fairly meaningless -- nothing is happening in it other than emailing a PDF file. Given that the timestamp on the "fax" is from last year, it's clear that there isn't any actual fax activity in the demo. I can email a PDF with the best of them, but it doesn't mean I have a useful Internet fax solution. A more meaningful demo can't be that hard to accomplish...

Would definitely like to see a specific response from MyFax regarding the allegations against its parent company about sending junk faxes. I hate junk faxes even more than I hate email spam, and I certainly would not want to send a single penny toward a company that actively engaged in such reprehensible behavior.

Did you recieve a fax from "Events Plus Travel" on or about April 4 2005?
I so , we would like to hear from you, for possible participation in a class action lawsuit.

Are you a company with offices in PA, NJ, NY or MA, and have had problems with services provided by Protus IP? If so, we would like to hear from you, for possible participation in class action suit.

Please email at