Packetel Pfax

Link: http://www.packetel.com/WhatIsPSF.asp

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I've been using pfax from Packetel for business for over a year. It's cheap and it works perfectly every time.

Well... FYI, a couple important points I just discovered after signing up (am waiting to hear back... I'm assuming they'll refund my 12 months paid in advance). If these issues were addressed on their sign up pages or even in the FAQ's I sure didn't see it (went back to look even). Point number 1... their service is NOT campatible with fax modems. I have a number of clients who use their CPU's to generate faxes (I assume a lot of people do?) so that's a problem (plus I see I should have read deeper in this board to see the fax modem issue mentioned!). The next and fatal issue for me... even if the original fax IS sent from a traditional desktop fax machine... it will never work as I happen to be using an internet phone VOIP service for my incoming fax line (which forwards to their assigned number as they recommended). Their service isn't compatible with VOIP. Bummer. So yeah... not a viable solution for business use.
Alan

I have packetel.com service. While i have no complains about getting my faxes and its cheap, what I find most annoying is the slew of promotional items (usually 1 FULL PAGE) of packetel.com services that are embedded in EACH email. Unlike other fax services like efax or myfax (I have tried both of these), I am UNABLE to switch off these packetel.com announcements, touting me to "Try Packetel Voice Service," "Receive Faxes in Adobe PDF Format," "Automatic Payment Option," pay "Paypal Now," "Refer a Friend," and all their details. ITS VERY VERY ANNOYING, especially when its eating my bandwidth on my mobile service when traveling. Furthermore, the advertisements are very blaring -- varying big fonts, bold fonts, colors, annoying to the eyes when you are trying to download your fax.

Suggestion to Packetel.com (trust me I have spokened to them),
- let users have the ability to switch off these announcements
- or limit your advertisement to just one item and rotate the messages.

Below is a sample of their advertisement each time you get the mail. (unable to replicate the font sizes and colors here).
---------------------------------------------------------------------------------

FREE CALLS, up to 200 minutes!- New!
New product offer for a limited time only !

Packetel Voice Service
A virtual prepaid calling card service with added features such as:
International calls
Long distance calls
Pin-less dial
Online phone book
Quick-Dial functions
Follow me or local presence
...many more!

All in One !!
Visit www.packetel.com and sign up for Packetel Voice Service
Enter promo code: ptsub003

Click Here for details - don't forget to sign up to make use of this limited offer!


Receive Faxes in Adobe PDF Format
View your faxes in your favorite format!

You now have the choice to receive your faxes in either Adobe PDF or Windows TIF/TIFF format
To select your fax delivery format now, simply log in to your account and choose under the Emails / Fax Format Settings tab
Login to your fax account now and select your fax delivery format!


Automatic Payment Option
Say goodbye to interrupted service! Terms and Conditions

Activate this option and we will automatically renew your subscription by charging your credit card or PayPal account before your subscription period is over
To activate now, simply log in to your account and activate this option under the Payment tab
Activate your Automatic Payment option and start enjoying uninterrupted service now!


We Accept PayPal Now
Renew your subscription using your PayPal Account!

You now have the added flexibility of using PayPal as a payment option to renew your subscription!
Simply select PayPal as the Payment Method when you make a payment to renew your subscription


Refer-A-Friend Program
Refer a friend now and receive free service! Terms and Conditions

Refer a friend to signup for our Fax Service and each of you will get 1 month's worth of free service after your friend signs up (Learn more)
There is NO LIMIT on how much free credit you can get. The more friends you refer to us, the more free credit you will get!
Log in to your account now, click the Refer-A-Friend tab, and start earning free credit today!
Login to your Fax account now and refer your friends today!

Brought to you by Packetel, Inc. (Version 1.8)

I have packetel.com service. While i have no complains about getting my faxes and its cheap, what I find most annoying is the slew of promotional items (usually 1 FULL PAGE) of packetel.com services that are embedded in EACH email. Unlike other fax services like efax or myfax (I have tried both of these), I am UNABLE to switch off these packetel.com announcements, touting me to "Try Packetel Voice Service," "Receive Faxes in Adobe PDF Format," "Automatic Payment Option," pay "Paypal Now," "Refer a Friend," and all their details. ITS VERY VERY ANNOYING, especially when its eating my bandwidth on my mobile service when traveling. Furthermore, the advertisements are very blaring -- varying big fonts, bold fonts, colors, annoying to the eyes when you are trying to download your fax.

Suggestion to Packetel.com (trust me I have spokened to them),
- let users have the ability to switch off these announcements
- or limit your advertisement to just one item and rotate the messages.

Below is a sample of their advertisement each time you get the mail. (unable to replicate the font sizes and colors here).
---------------------------------------------------------------------------------

FREE CALLS, up to 200 minutes!- New!
New product offer for a limited time only !

Packetel Voice Service
A virtual prepaid calling card service with added features such as:
International calls
Long distance calls
Pin-less dial
Online phone book
Quick-Dial functions
Follow me or local presence
...many more!

All in One !!
Visit www.packetel.com and sign up for Packetel Voice Service
Enter promo code: ptsub003

Click Here for details - don't forget to sign up to make use of this limited offer!


Receive Faxes in Adobe PDF Format
View your faxes in your favorite format!

You now have the choice to receive your faxes in either Adobe PDF or Windows TIF/TIFF format
To select your fax delivery format now, simply log in to your account and choose under the Emails / Fax Format Settings tab
Login to your fax account now and select your fax delivery format!


Automatic Payment Option
Say goodbye to interrupted service! Terms and Conditions

Activate this option and we will automatically renew your subscription by charging your credit card or PayPal account before your subscription period is over
To activate now, simply log in to your account and activate this option under the Payment tab
Activate your Automatic Payment option and start enjoying uninterrupted service now!


We Accept PayPal Now
Renew your subscription using your PayPal Account!

You now have the added flexibility of using PayPal as a payment option to renew your subscription!
Simply select PayPal as the Payment Method when you make a payment to renew your subscription


Refer-A-Friend Program
Refer a friend now and receive free service! Terms and Conditions

Refer a friend to signup for our Fax Service and each of you will get 1 month's worth of free service after your friend signs up (Learn more)
There is NO LIMIT on how much free credit you can get. The more friends you refer to us, the more free credit you will get!
Log in to your account now, click the Refer-A-Friend tab, and start earning free credit today!
Login to your Fax account now and refer your friends today!

Brought to you by Packetel, Inc. (Version 1.8)

I have been a pfax user for about 6 months and I am now looking for a more reliable provider. In the past two months I have experienced continuous busy signals on my pfax line over the course of a day and most recently a client tried to fax 6 times and each time the fax failed due to "poor line quality", but he had no problem faxing it directly to my home fax machine.

I would appreciate any feedback on a very reliable service which is cost effective for receiving 100 pages or so per month.

Thanks.

Dear fax user,

I am a representative from Packetel. I would like to thank you for taking the time to write the comment.
What is a FAX MODEM? According to Wiki, fax modem is a converged device, a modem with the capability of handling fax transmissions.

FAX MODEM is extremely old fax equipment that seldom use by fax users.

FAX MODEM was mainly used in the early 90's. Now largely replaced by E-mail, PC-based faxing with a fax/modem is more-and-more a rarity. Packetel will try to send the fax to the user the best way we know how, and we only use new equipment to accommodate more advance fax system.
Moreover, in term of you not receiving the fax in the email, once the fax converted to an email form, our mail server will send the fax to your email instantly (1 minute or less). Thus, if your mail server happens to go down during that time for whatever reason, our mail server will try to resend it until it can reach your mail server. Also, we allow each fax account to have two emails, so if you have a backup email there shouldn’t be any reason why you not getting the faxes. When Packetel send a fax from the mail server, we do not have a full control of what your mail server can and cannot accept. Therefore, we have encouraged user to add our email (pfax@pfax.packetel.com) to the address book/contact list right after signup completed to prevent filtering issue.

Dear Fax User,

Hi, I am a representative from Packetel. First of all, I would like to thank you for taking the time to write comments. We need your feedback to help us improve the quality of our service. Secondly, the content that we have included in the emails is not advertisement. The content in the emails are simply notifications to our current customers of any updates or changes that we might have in the future. Finally, we have considered your feedback, and have updated our email content. Our new e-mail content is provided to you below. Again, we appreciate your comments and feedback. We hope that the new e-mail changes will give you a different perspective of Packetel. We would appreciate it if you would take a couple of minutes to view the new content in our emails, which is provided to you below.
Attached is your new incoming fax. Thank you for using Packetel's Fax Service!

Packetel Fax Service - Additional Features - New
• Fax Alert - get text message on your cellular phone when a fax arrives
• Receive faxes at up to 6 email addresses simultaneously
• Click here for more details


Packetel Voice Service - Refer-A-Friend Program - New
• Refer your friends to Packetel Voice Service and get referral rebate instantly
• Rebate can be redeemed as cash or account credits
• Click here for more details

Dear Fax User,

Hi, I am a representative from Packetel. First of all, I would like to thank you for taking the time to write comments. We need your feedback to help us improve the quality of our service. Secondly, the content that we have included in the emails is not advertisement. The content in the emails are simply notifications to our current customers of any updates or changes that we might have in the future. Finally, we have considered your feedback, and have updated our email content. Our new e-mail content is provided to you below. Again, we appreciate your comments and feedback. We hope that the new e-mail changes will give you a different perspective of Packetel. We would appreciate it if you would take a couple of minutes to view the new content in our emails, which is provided to you below.

Attached is your new incoming fax. Thank you for using Packetel's Fax Service!

Packetel Fax Service - Additional Features - New
• Fax Alert - get text message on your cellular phone when a fax arrives
• Receive faxes at up to 6 email addresses simultaneously
• Click here for more details


Packetel Voice Service - Refer-A-Friend Program - New
• Refer your friends to Packetel Voice Service and get referral rebate instantly
• Rebate can be redeemed as cash or account credits
• Click here for more details

Dear Fax User,

Hi, I am a representative from Packetel. First of all, I would like to thank you for taking the time to write comments. We need your feedback to help us improve the quality of our service. Secondly, the content that we have included in the emails is not advertisement. The content in the emails are simply notifications to our current customers of any updates or changes that we might have in the future. Finally, we have considered your feedback, and have updated our email content. Our new e-mail content is provided to you below. Again, we appreciate your comments and feedback. We hope that the new e-mail changes will give you a different perspective of Packetel. We would appreciate it if you would take a couple of minutes to view the new content in our emails, which is provided to you below.

Attached is your new incoming fax. Thank you for using Packetel's Fax Service!

Packetel Fax Service - Additional Features - New
• Fax Alert - get text message on your cellular phone when a fax arrives
• Receive faxes at up to 6 email addresses simultaneously
• Click here for more details


Packetel Voice Service - Refer-A-Friend Program - New
• Refer your friends to Packetel Voice Service and get referral rebate instantly
• Rebate can be redeemed as cash or account credits
• Click here for more details

I have been using Pfax in my office for about 3 months and it is a disaster! Approximately 1/2 of the multi page faxes sent to us are garbled pages, incomplete pages, etc. Their technical support is basically non existent and no live support. Stay away from this service like the plague!

Your service is just not reliable. It constantly cuts off multiple page faxes and tech support is non existent-just lip service. It's a shame and a hassle after we have given out our fax # to our clientele.

I signed up for three months and then found out that I could not send faxes from my computer using the Windows fax service. The first page would go through and then an error message would appear. I sent an email to Packetel and received the response below. I then inquired about terminating the service and receiving a refund, but I never received a response. I primarily signed up to receive faxes from one particular sender who happens to use a traditional fax machine so it is providing its primary function, but I will not renew.

Dear Customer,

We apologize for the inconvenience. Currently, we are not compatible with fax modem/cable
modem or computerized faxes, we are only compatible with traditional landline fax
machines.

If you have any further questions, please contact us.

Best Regards,

Packetel Support

Packet has the WORST customer service in the industry. They give you ZERO notice that your fax number is not working if, say, your wallet gets stolen and you deactivate the card on file. AVOID AVOID AVOID!

Don't do it, don't use this fax service. Sure it's easy to establish service. They will take your money which is always easy. The problem is when you want them to stop taking your money, when you want or need to deactivate service. It must be a common phenomena because I kept receiving faxes for previous account holders who had had the fax number before me. It took only one day for Pfax/Packetel to take my money, but they dragged their feet in refunding money for almost a month, stating it will take 10 business days and then after that 5 business days. They cheated me out of my money. Don't let them cheat you out of yours.

I have been using this service for couple of months. It is working fine for me. I am accessing my faxes through email when I am in client site or at home. It gives unlimited incoming faxes. I am also using this as virtual storage; I am sending fax to my own number all these pages gets stored electronically in my email. The Pdf file format offered by this company is very useful.
If you use this code you will get a month free: nvclq46465

PACKATEL PROMO CODE! PACKATEL DISCOUNT CODE!I have also been using Packatel for a few months and I think it works great! I've been looking at the dates on most of the complaints and they started 4 years ago. I'm sure they have addressed most, if not all of these problems. I like that they have the option to save as pdf or tif. I also like that you can sign up for long distance if you need it, or you can sign up to send faxes. They also have a text message feature to alert you if you get a new fax (for those who don't have a blackberry).

HERE IS A CODE TO GET ONE FREE MONTH WHEN YOU SIGN UP: udfoc48416

Or use this link:
http://www.packetel.com/Fax/faxServiceMain.asp?PromotionCode=udfoc48416