Is MyFax safe?

People are always looking for information before they trust their sensitive information with an online service. They want to make sure that they are dealing with reputable businesses, and that their sensitive information they entrust the provider with will be kept safe.

Specifically, when asking "Is MyFax safe?", we want to know the answers to several questions:

  • What is this company's reputation?
  • Will my fax communications through them remain private?
  • Is the service reliable?
  • Can I cancel my subscription without being held like a prisoner?

We're going to answer these questions by researching objective, third-party metrics.

Among other approaches, we'll summarize what people are saying about MyFax online, what reviews it's getting, how much traffic it's getting from search engines, what the site's safety rating is, and more.

MyFax Reputation and Safety Review

Google Safe Browsing
Norton Safe Web
Trend Micro Safety
URLVoid Blacklist Status
MyWOT (4.3★)
BBB (1.3★)
Trustpilot (4.7★)
Scam Adviser


Combined reputation and safety score


Note: MyFax is a company/service within the j2 Global group of companies, which includes efax. Under the Better Business Bureau site they are listed under "Ziff Davis"

Company reputation

The company scores a consistently mediocre score. Complaints, where they exist, seem to be concentrated around their difficult cancellation policies. However, note that in some review sources it is difficult to separate reviews for eFax and for MyFax due to their shared ownership.

Site security

The site scores consistently highly across all security review sites.

Privacy Policy

Consistent with general practices in the online fax industry.


No adverse findings.

Cancellation Policy

This seems to be the main sticking point with MyFax, and where it gets its low BBB rating from.

Most of the complaints recorded across review sites allege billing disputes or difficulty canceling accounts, such as double billing on credit cards which are not reimbursed.