Safe
From our review of 12 reputation, security, and policy factors, we conclude that Nextiva.com is a safe service to use.
Last reviewed/updated: September 16, 2023
People are always looking for information before they trust their sensitive information with an online service. They want to make sure that they are dealing with reputable businesses, and that their sensitive information they entrust the provider with will be kept safe.
Specifically, when asking “Is Nextiva safe?”, we want to know the answers to several questions:
- What is this company’s reputation?
- Will my fax communications through them remain private?
- Is the service reliable?
- Can I cancel my subscription without being held like a prisoner?
We’re going to answer these questions by researching objective, third-party metrics.
Among other approaches, we’ll summarize what people are saying about Nextiva online, what reviews it’s getting, how much traffic it’s getting from search engines, what the site’s safety rating is, and more.
Nextiva Reputation and Safety Review
Summary
Combined reputation and safety score
Company reputation
The company scores a consistently high score. It appears that it has improved its customer service approach significantly over the past few years. Complaints, where they exist, seem to be concentrated around their difficult cancellation policies.
Site security
The site scores consistently highly across all security review sites.
Privacy Policy
Consistent with general practices in the online fax industry.
Reliability
No adverse findings.
Cancellation Policy
This seems to be the main sticking point with Nextiva, and where it gets its low BBB rating from.
Most of the complaints recorded across review sites allege billing disputes or difficulty canceling accounts, such as double billing on credit cards which are not reimbursed.
Multiple reviewers complain about the company’s policy of requiring subscribers to contact support to cancel and account. The company claims that “for security reasons” it does not enable subscribers to cancel through their accounts settings, as is common in most other online services. Reviewers claim that this is just a deliberate obstacle on the way to leaving the service.
How to cancel Nextiva vfax
Here are two methods to cancel Nextiva vfax:
| Method | Steps |
|---|---|
| Phone | Call Nextiva at 1-800-285-7995 to request cancellation. |
| 1. Send an official cancellation request to [email protected]. 2. The email should be sent from the address listed on your vFAX account. 3. Include your Nextiva account number and the last four digits of the credit card on file. |
A Customer Success Representative may contact you to discuss the final steps before they officially close the account and stop the automatic billing to your account. After the vFAX account is closed, all data is removed and deleted from their system permanently. You will receive an email confirmation within 24 to 48 hours. If you wish to re-activate a canceled number, you will need to establish a new vFAX account to make the number active again.