FedLoan Servicing, the company that collected and tracked federal student loan payments, is no longer active. All loans in the FedLoan portfolio have been transferred to other servicers: MOHELA, Edfinancial, Aidvantage (formerly Navient), or Nelnet.
If you had FedLoan as your old servicer, you should have received a notification from your new servicer when the transfer happened, including details about how to access your account via its servicing portal and sign up for online payments, autopay, and email-only notifications.
If you're not sure which company is your new servicer, log in to your My Federal Student Aid account or call 1-800-4-FED-AID.
MOHELA is now the sole servicer managing applications for Public Service Loan Forgiveness (PSLF) and Teacher Education Assistance for College and Higher Education (TEACH) Grants.
If you need to send a fax to FedLoan, note that they are no longer active. Instead, contact your new servicer via their website or customer service number. Here are the links to the new servicers:
Need to send a fax now? Use the faxbeep pay-per-use fax service.