Check that your Epson WorkForce Pro or EcoTank Pro can send scans by email: send a scan to one of our free test addresses and see it online in a minute or two. This guide gives the settings on the control panel and in Web Config, the printer's own web page.
Our fax numbers are also email addresses. Use one of our fax numbers, digits only, followed by @faxbeep.com.
Email Test Addresses
Or send a scan or an internet fax by email to one of these addresses
One TIFF, PDF or JPEG file, up to 20 pages. No PDF passwords.
Privacy note: Your scan becomes publicly visible for 30 days. We show only a masked form of your email address, and we never show the subject or the message text. We remove hidden data from image files, such as the device serial number. Do not send real documents.
How to test scan to email on your Epson
Follow these four steps to check that your Epson can send scans by email.
1. Copy a test address
Use one of our fax numbers, digits only, followed by @faxbeep.com.
2. Send from your Epson
Press Scan, then Email, then Keyboard, type the address, and scan 2 or 3 pages as one PDF.
3. See the result
Your scan appears on our home page in a minute or two, marked "Received by email".
4. Check the quality
Look at the orientation, the clarity and the page count.
Does your Epson have Email in the Scan menu?
Press Scan on the printer and look for Email.
- Yes: the printer sends the email itself, through your mail server. Follow this guide.
- No: many home EcoTank models cannot send email from the printer. They send scans through Epson Connect, only to addresses that you save first on your Epson Connect user page. Save one of our test addresses there, then scan to it. The test then checks the Epson Connect route, not a mail server of your own.
Before you send: check these settings
Scan 2 or 3 pages, not one. With 3 pages, you can see at once if the printer sends one file for each page. Use PDF at 200 dpi, in black and white or color.
| Setting | Where on the Epson | Set it to |
|---|---|---|
| File type | Scan > Email > Scan Settings > File Format |
PDF (Multi-Page) |
| One file for all pages | The same File Format setting |
PDF (Multi-Page), not PDF (Single Page) |
| Email size and split | Attached File Max Size |
5MB. Epson does not split a scan: above the limit, the job stops with error 314. |
| PDF password | The PDF settings of the scan | Off |
Do not use JPEG. TIFF (Multi Page) is black and white only, so use PDF for color.
Epson sends the scan as an attachment, not as a link, so there is no link setting to check.
Send the test from the control panel
You do not need to add our address to the contacts. Type it in.
- On the Home screen, press
Scan, thenEmail. - Press
Keyboard, type the test address, and pressOK. - Open
Scan Settingsand check thatFile FormatisPDF (Multi-Page). - Put 2 or 3 pages in the document feeder and start the scan.
Set up the outgoing mail server (SMTP)
The printer sends the scan through your mail server. Open Web Config: type the printer's IP address in a web browser, and log in as the administrator. On the control panel, the same settings are at Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings.
- In Web Config, go to the
Networktab >Email Server>Basic. - Set
Authentication MethodtoSMTP AUTH, and enter the login. - Enter
Sender's Email AddressandSMTP Server Address. - Enter
SMTP Server Port Number. The port is the number of the connection on the mail server. The factory setting is 25. Microsoft 365 and Gmail use 587. - Set
Secure ConnectiontoSTARTTLSfor port 587. STARTTLS turns on encryption (TLS) on a normal connection. - Save, then run
Connection Testand pressStart.
For Gmail, use smtp.gmail.com, port 587, STARTTLS, and an app password. An app password is a separate password that Google makes for one device, when 2-Step Verification is on. On older models, check that Authenticated Password accepts the full length of the app password.
What you can send
TIFF, PDF or JPEG. One file, up to 20 pages and about 5 MB. No PDF passwords.
| Item | Limit |
|---|---|
| File types | TIFF, PDF and JPEG |
| PDF passwords | Not accepted. Send the PDF without a password. |
| Files in one mail | One. If you send more, we show only one of them. |
| Pages | Up to 20 |
| Size | About 5 MB of file. The full email can be up to 7 MB. |
| Color | Accepted. We show your scan in color. |
| Tests | Up to 60 each hour from one email address |
If your printer makes one JPEG file for each page, set the file format to PDF or TIFF. Then all pages arrive in one file.
What the result tells you
This test checks two things: that your machine can send email, and how the scan looks when it arrives. It does not test a phone line.
| What you see | What it means |
|---|---|
| Your scan appears on Faxbeep | Your machine can send email. If your real recipient gets nothing, the problem is on their side: a spam filter, a size limit or a wrong address. |
| Your machine shows or prints one of our messages | Your email reached us, so your machine can send email. Change the file as the message says. See the list below. |
| The fax page says "This fax could not be processed" | Your email reached us, but we could not show the file. Send it again with a lower resolution or in a different file format. |
| Your machine shows a send error of its own | The email did not leave your machine. Check the outgoing mail server (SMTP) settings: server name, port, login and encryption. |
| Nothing appears, and you get no error | Check the address first. We do not answer email to a number that is not one of ours. Then wait a few minutes and send again. |
What each result means on an Epson:
| What you see | Likely cause on your Epson |
|---|---|
| You sent 3 pages and see 1 | File Format is PDF (Single Page), or JPEG. Set PDF (Multi-Page). |
| You see 2 or more separate results for one scan | You sent more than one scan job. Epson does not split one scan into several emails. |
| "No attachment found." | The email had no file. On Epson Connect, a large attachment can be removed on the way. Scan fewer pages at 200 dpi. |
For other printers and copiers, see the scan to email test.
Messages we send back
We do not send a reply email. If we cannot accept your scan, we refuse the email with a short message. Your mail server reports the message, and many printers show or print it.
| Message | Cause | What to do |
|---|---|---|
| File type not accepted. Send TIFF, PDF or JPEG. | The file is not a TIFF, PDF or JPEG. | Set the scan file format to PDF, TIFF or JPEG. |
| The PDF has a password. Send it without a password. | The PDF is encrypted. | Turn off PDF encryption or the PDF password in the scan settings. |
| No attachment found. | The email has no file, or the file is empty. | Check that your machine attaches the scan and does not send a link. |
| The file could not be read. Send it again. | The file is damaged, or it took too long to open. | Send it again. If it fails again, use a different file format. |
| File too large. See faxbeep.com for the limits. | More than 7 MB, more than 20 pages, or a very large image. | Use a lower resolution, scan fewer pages, or scan in black and white. |
| Too many tests. Try again later. | More than 60 tests in one hour from one address. | Wait one hour. |
Epson error messages
These messages come from the printer, not from us. They mean that the email did not leave your machine.
| Code or message | Meaning | What to do |
|---|---|---|
| "SMTP server authentication error. Check the followings. - Authentication Method - Authenticated Account - Authenticated Password" | The mail server refused the login | Enter the login again. For Gmail, use an app password. |
| "Connection to SMTP server failed. Change Secure Connection to STARTTLS." | The encryption setting does not match the server | Set Secure Connection to STARTTLS. |
| 311 | The printer cannot find the mail server by its name (DNS) | Check SMTP Server Address and the DNS settings. |
| 312 | Authentication error | Check the login. |
| 313 | Communication error | Check the network, the port and Secure Connection. |
| 314 | "The data size exceeds the maximum size for the attached files..." | Scan fewer pages, at 200 dpi, or raise Attached File Max Size. |
| 316 | Mail encryption error | Check Secure Connection. |
After the Microsoft 365 change
Microsoft plans to turn off password sign-in for sending mail from devices (SMTP AUTH with basic authentication) by default for existing Microsoft 365 tenants at the end of December 2026. A machine that sends through smtp.office365.com with a user name and password can stop sending on that date. Change it to the Microsoft sign-in (OAuth), or to a relay, then send a test to one of our addresses.
OAuth is the Microsoft sign-in, which gives the printer a token in place of a stored password. Update the printer to the latest firmware. In Web Config, set Authentication Method to OAuth2, choose Microsoft Exchange Online or Outlook.com as the Email service, and sign in with the code that the printer shows.
FAQ: Epson Scan to Email Test
Is the scan to email test free?
Yes. The test is free and you do not need to sign up.
Can other people see my scan?
Yes. Your scan becomes publicly visible for 30 days. If you need it removed sooner, click "Request removal" on its detail page. Do not send real documents.
I sent three pages but I see only one. Why?
Your printer probably sent one file for each page. We show one file for each email. Set File Format to PDF (Multi-Page), so that all pages are in one file.
How do I get my Epson printer to scan to my email?
If the Scan menu has Email, set up the mail server in Web Config under Network > Email Server > Basic, then press Scan, Email and Keyboard, and type the address. If there is no Email, use Epson Connect and save the address on your Epson Connect user page first.
How to setup scan to email on Epson WF-4833?
Open Web Config, go to Network > Email Server > Basic, and enter the server, the port, Secure Connection and the login. Run Connection Test. Then send 2 or 3 pages as PDF (Multi-Page) to one of our test addresses.
Can an Epson EcoTank scan to email?
Some can. Press Scan on the printer: if you see Email, the printer sends email itself, and this guide applies. Many home EcoTank models have no Email there: they send through Epson Connect, to addresses that you save on your Epson Connect user page first.
