This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use https://faxbeep.com (the "Site").
Personal information we collect
Device information
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
- Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org/.
- Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.
Fax information
When you send a test fax to one of our test numbers, we collect the fax content (page images), the number of pages, and sender metadata such as your fax number and sender ID. Your fax number is masked on the Site for privacy, though your sender ID may be visible within the fax itself. We refer to this as "Fax Information."
All faxes received by the Service are publicly visible on the Site for a minimum of thirty days before being automatically deleted. If you need a fax removed sooner, you can request its removal from the fax detail page. A confirmation email will then be sent to the email address you provide, and you must click the link in that email to complete the removal. Do not send confidential, sensitive, or private documents to the Service.
Email information
You can also send a test to one of our fax numbers by email, at <fax number>@faxbeep.com. When you do, we collect the attachment (your scanned pages), the number of pages, the file type, your email address, the names of the attachments, and the size of the message. We refer to this as "Email Information."
We do not store the subject or the message text of an email that we accept.
Your email address is shown on the Site in masked form only, for example s***@c***.gov. We store the full address on the fax record, where only our staff can see it, in the same way as a fax number. It is kept for as long as the fax record, which is longer than the thirty days that the pages are visible.
Before we publish your pages, we rebuild the attachment as a new PDF that holds only images of the pages. Hidden data in the file, such as EXIF data, comments, and colour profiles, is removed. Links, scripts, and embedded files are not carried into the public file. The attachment as you sent it is kept in private storage until the public PDF has been made, and is then deleted.
If we cannot accept your email, for example because the file type is not supported or the file is too large, we refuse it during delivery and tell your mail server why. We keep a copy of the refused email, including its headers, subject, message text, and attachments, for up to ninety days, so that we can find and fix problems with the Service. Only our staff can see it. It is never shown on the Site.
We keep a record of each email sent to one of our fax numbers, whether we accepted or refused it, with your email address, the names of the attachments, and the reason for a refusal. These records are kept for ninety days and are visible only to our staff.
When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information, Fax Information, and Email Information.
How we use your personal information
We use the Fax Information to operate the fax testing service — specifically, to receive, process, display, and store your test faxes so that you can verify your fax machine is sending correctly.
We use the Email Information in the same way, for tests sent by email. We also use your email address to limit the number of tests that one sender can send in one hour, and we use the records and copies of refused emails to find and fix problems with delivery.
We use the Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how visitors browse and interact with the Site).
Sharing your personal information
We share your Personal Information with third parties who help us process your Personal Information, as described above.
Third parties and sub-processors
We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. This is the list of all sub-processors who handle personal data for our Service:
- Hetzner – Cloud service provider
- Cloudflare – Content delivery, file storage, and email routing. Email sent to a faxbeep.com address passes through Cloudflare before it reaches us.
- Laravel Forge – Server management platform
- Google Analytics – Site visitor analytics. You can opt-out of Google Analytics here.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do not track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.
Data retention
Fax content is retained for a minimum of thirty days and then automatically deleted. You may request early removal of your fax from its detail page; removal requires email confirmation. Device Information and log data are retained as required for legal and business purposes.
Pages received by email are retained in the same way as fax content, and you can request their early removal in the same way. Your full email address stays on the fax record after the pages are deleted, as a fax number does. Copies of refused emails and the records of accepted and refused emails are deleted after ninety days.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Who we are and contacting us
Please see our company details and contact details on the Terms of Service page.
